SHIPPING & RETURNS
We ship domestic and internationally.
Please ensure that you enter the correct shipping address when making purchase. This will ensure that you receive your shipment in a timely manner.
All packages are shipped via USPS.
Packaging varies on size and type of products.
There is currently a flat rate shipping fee. This rate will be visible in your shopping cart prior to payment submission. It is a non-refundable fee.
Please allow 1-3 business days for fulfillment and shipment of your order. Please allow an additional 5-7 business days for delivery of domestic U.S. orders. Please allow an additional 10-15 business days for delivery of international orders. This is with the exclusion of weekends and holidays. Keep in mind that this is only an estimate. Once the order is shipped, a confirmation email will be sent, which will include tracking information.
Non Delivered Shipment
If for whatever reason a shipment is returned non-delivered, a store credit of the purchase will be applied to your account, with exception of the shipping fee.
If a package is reported delivered, however you have yet to receive it; please contact the USPS to address this issue. We are not liable for nor do we issue a refund for such matter. Refusal of shipment will be resulted in the customer’s responsibility of the initial shipping rate as well as the cost for the returning the item(s).
Note that some countries require additional fees for receipt of packages. We are not responsible for those additional expenses. Again, our shipping rate will be visible in your shopping cart prior to payment submission.
Return and Exchange Policy
If a customer is dissatisfied with a product contact customer care at firstname.lastname@example.org. All returns will be evaluated on a case by case basis to determine if they meet the acceptance criteria. Acceptance criteria includes products that are defective. The customer is responsible for the shipping cost to return any items. We offer exchange or store credit in the event that your return is accepted. We do not offer refunds.
Final Sale Items
Due to the nature of the products the following products are not eligible for return or exchange:
All customer care or customer service inquiries, issues, or concerns should be sent to our email at email@example.com
Privacy & Safety
What information do we collect?
Information is collected voluntarily by customers when you:
Place an order
Create a members profile
Communicate with us via email, phone, or website forms
Common information collected include but is not limited to
Name: This information is collected when a form is filled out on our website. This information is used when communicating with customers via email and phone as a means of identify customer.
Phone number. This information is collected when a form is filled out on our website. This information is a communication method between us and our customers.
Email Address: This information is collected when a form is filled out on our website. This information is collected when an email is sent to us. This information is a communication method between us and our customers.
Address: This information is collected by and stored by our Wix payments to completed transaction upon purchase. This information is also collected when creating a profile on our online store.
Billing and Credit Card Information. This information is collected by and stored by our Wix payments to complete transactions upon purchase.
How is collected information used?
Communication with customers
Improved customer service