SHIPPING & RETURNS
We ship domestic and internationally.
Please ensure that you enter the correct shipping address when making purchase. This will ensure that you receive your shipment in a timely manner.
All packages are shipped via USPS.
Packaging varies on size and type of products.
There is currently a flat rate shipping fee. This rate will be visible in your shopping cart prior to payment submission. It is a non-refundable fee.
Please allow 1-3 business days for fulfillment and shipment of your order. Please allow an additional 5-7 business days for delivery of domestic U.S. orders. Please allow an additional 10-15 business days for delivery of international orders. This is with the exclusion of weekends and holidays. Keep in mind that this is only an estimate. Once the order is shipped, a confirmation email will be sent, which will include tracking information.
Non Delivered Shipment
If for whatever reason a shipment is returned non-delivered, a store credit of the purchase will be applied to your account, with exception of the shipping fee.
If a package is reported delivered, however you have yet to receive it; please contact the USPS to address this issue. We are not liable for nor do we issue a refund for such matter. Refusal of shipment will be resulted in the customer’s responsibility of the initial shipping rate as well as the cost for the returning the item(s).
Note that some countries require additional fees for receipt of packages. We are not responsible for those additional expenses. Again, our shipping rate will be visible in your shopping cart prior to payment submission.
Return and Exchange Policy
If a customer is dissatisfied with a product contact customer care at firstname.lastname@example.org. All returns will be evaluated on a case by case basis to determine if they meet the acceptance criteria. Acceptance criteria includes products that are defective. The customer is responsible for the shipping cost to return any items. We offer exchange or store credit in the event that your return is accepted. We do not offer refunds.
Final Sale Items
Due to the nature of the products the following products are not eligible for return or exchange:
All customer care or customer service inquiries, issues, or concerns should be sent to our email at email@example.com
Privacy & Safety
What information do we collect?
Information is collected voluntarily by customers when you:
Place an order
Create a members profile
Communicate with us via email, phone, or website forms
Common information collected include but is not limited to
Name: This information is collected when a form is filled out on our website. This information is used when communicating with customers via email and phone as a means of identify customer.
Phone number. This information is collected when a form is filled out on our website. This information is a communication method between us and our customers.
Email Address: This information is collected when a form is filled out on our website. This information is collected when an email is sent to us. This information is a communication method between us and our customers.
Address: This information is collected by and stored by our Wix payments to completed transaction upon purchase. This information is also collected when creating a profile on our online store.
Billing and Credit Card Information. This information is collected by and stored by our Wix payments to complete transactions upon purchase.
How is collected information used?
Communication with customers
Improved customer service
For purchase/order, processing of payment, completion of transaction
Provide products and services
Business Analysis and Reports
Build a relationship with our customers
Product development and improvement
Customize or personalize your experience
Promotion and discount purposes
How do we protect your information?
We do not sell, rent, or lease your personal information to any third parties. Note that we do not share your information unless required to provide products or services. We take pride in ensuring that your information remain secured. Third-party banking is used to verify payment. Payment information is collected by Wix payments. Our online store collects information related to your purchase.
Cookies may be used to remember visitor preferences when interacting with the website.
Credit / Debit Cards
Booking a Service
Booking Time Frame
Appointments can be booked at least 24 hours prior to appointment date with the exception of wedding services.
To cancel please contact us at least 24 hours in advance with the expectation of wedding services. To cancel wedding services please contact us at least 2 weeks in advance.
To reschedule please contact us at least 24 hours in advance with the expectation of wedding services. To reschedule wedding services please contact us at least 2 weeks in advance.
Clients booking wedding and special occasion services are expected to pay a deposit. Deposits for those services are dependent on the total cost and scope of service. Deposits are refundable on a case by case basis. There is currently no deposit associated with booking other services.
Payment is obtained the day of service with the exception of wedding services deposits. The remaining balance for wedding services is obtained the day of service.
Credit / Debit Cards