SHIPPING & RETURNS

Shipping Policy

Shipping Terms

We ship domestic and internationally.

Please ensure that you enter the correct shipping address when making purchase. This will ensure that you receive your shipment in a timely manner.

Shipping methods

All packages are shipped via USPS.

 

Shipping Packaging

Packaging varies on size and type of products.

 

Shipping Rate

There is currently a flat rate shipping fee. This rate will be visible in your shopping cart prior to payment submission. It is a non-refundable fee.

 

Shipping Time

Please allow 1-3 business days for fulfillment and shipment of your order. Please allow 5-7 business days for delivery of domestic U.S. orders.  Please allow 7-10 business days for delivery of international orders. This is with the exclusion of weekends and holidays. Keep in mind that this is only an estimate. Once the order is shipped, a confirmation email will be sent, which will include tracking information.

 

Non Delivered Shipment

If for whatever reason a shipment is returned non-delivered, a store credit of the purchase will be applied to your account, with exception of the shipping fee.

 

Delivered

If a package is reported delivered, however you have yet to receive it; please contact the USPS to address this issue. We are not liable for nor do we issue a refund for such matter. Refusal of shipment will be resulted in the customer’s responsibility of the initial shipping rate as well as the cost for the returning the item(s).

International Orders

Note that some countries require additional fees for receipt of packages. We are not responsible for those additional expenses. Again, our shipping rate will be visible in your shopping cart prior to payment submission.

Return and Exchange Policy

If a customer is dissatisfied with a product contact customer service at classifybeauty@icloud.com. All returns will be evaluated on a case by case basis to determine if they meet the acceptance criteria. Acceptance criteria includes products that are defective. The customer is responsible for the shipping cost to return any items. We offer exchange or store credit in the event that your return is accepted. We do not offer refunds.

Final Sale Items

Due to the nature of the products the following products are not eligible for return or exchange:

  1. Cosmetics

  2. Custom Wigs

  3. Face masks

STORE POLICY

Customer Care

All customer care or customer service inquiries, issues, or concerns should be sent to our email at classifybeauty@icloud.com

Privacy & Safety

Our privacy policy sets out how we will use your information. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. It is our duty to protect the privacy and safety of our customers. All customer personal information is protected.

What information do we collect?

Information is collected voluntarily by customers when you:

  • Place an order

  • Create a members profile

  • Communicate with us via email, phone, or website forms

Common information collected include but is not limited to

  • Name: This information is collected when a form is filled out on our website. This information is used when communicating with customers via email and phone as a means of identify customer.

  • Phone number. This information is collected when a form is filled out on our website. This information is a communication method between us and our customers.

  • Email Address: This information is collected when a form is filled out on our website. This information is collected when an email is sent to us. This information is a communication method between us and our customers.

  • Address: This information is collected by and stored by our Wix payments to completed transaction upon purchase. This information is also collected when creating a profile on our online store.

  • Billing and Credit Card Information. This information is collected by and stored by our Wix payments to complete transactions upon purchase.

 

How is collected information used?

  • Communication with customers

  • Improved customer service

  • For purchase/order, processing of payment, completion of transaction

  • Provide products and services

  • Business Analysis and Reports

  • Marketing

  • Build a relationship with our customers

  • Product development and improvement

  • Customize or personalize your experience

  • Promotion and discount purposes

  • Website improvement

 

How do we protect your information?

We do not sell, rent, or lease your personal information to any third parties. Note that we do not share your information unless required to provide products or services. We take pride in ensuring that your information remain secured. Third-party banking is used to verify payment. Payment information is collected by Wix payments. Our online store collects information related to your purchase.

 

Cookies

Cookies may be used to remember visitor preferences when interacting with the website. 

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

FAQ

How do I place an order?


To add place an order access our shopping page at classifybeauty.com/shop. Select and add all items to your cart. Proceed to checkout. Add shipping and billing information. Complete order.




How do I book a service?


To book a service follow these simple steps:

  1. Access our booking page at classifybeauty.com/book
  2. Select the service you would like to book
  3. Click book it and select the date and time of service
  4. Confirm booking